FAQs

Below FAQ are some common concerns of our clients.
If you have other questions, please just send them to services@vivwatt.com.

Filter by Topic
All
  • All
  • General
  • Product
  • Sales

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Message Us

General

A: More compact and lightweight;

Zero emissions, eco-friendly;

Cost-efficient, less maintenance;

More flexible recharging;

Support multiple charging.

A: Indoor: home backup power supply;

Outdoor: off-grid camping, adventure, van life;

Emergency: CPAP, disasters.

A: The power station can charge almost all devices based on its built-in inverter, such as CPAP, laptop, phone, tablet, led lamp, drone, mini fridge, TV, camera, etc.
A: Running time = Battery capacity × DoD × η ÷ Device rated power DoD refers to Depth of Discharge and η is local inverter efficiency.

1) The formula is NOT suitable for inductive loads with compressors, like refrigerators, air conditioners, etc.

2) The above data is for reference ONLY.

Product

A: Sure. However, in order to better protect the cycle life of the battery, it is not recommended to charge and discharge the battery at the same time.
A: You can refer to the description on the product page. If you need any further assistance, please don't hesitate to contact us at services@vivwatt.com.
A: No. Please do NOT expose it to constant rain or snow.
A: Yes, as long as the third-party power station:

1. Support solar charging;

2. Capable of 26.1V DC/PV input.

3. With MC4 connector.

Sales

A: 1. SNS media: Facebook/Instagram/YouTube;

2. Email: services@vivwatt.com.

A: The SN is usually at the bottom of the power station, you can also find the SN via the device's display and VIVWATT APP.
Unable to find satisfactory answers ? Contact Us